Frequently Asked Questions

General

Yes we are – All donations to HealthServe are 250% tax deductible if the relevant details are provided. This means that donors are able to claim tax relief from their assessable income based on the amount donated. Currently for tax-paying individuals, every $1 in cash donation to us lowers your assessable income by $2.50! 

Thank you for making a difference to the migrant workers community! You can start your donation journey here at HealthServe with an existing Facebook account, Google account or a valid email address – this is required for us to be able to verify your contact details for tax deductible donations or to send important information about your donation.

You can also choose to donate anonymously. No contact details will be collected if you choose to donate as an anonymous donor but you will not be able to qualify for tax deductions.

You can update your details by going to ‘Account Details’. When you enter new data into the fields it will automatically save within 2 seconds.

You will be able to edit all fields except for your email address. To change your email address or delete your account please email us at [email protected]

We accept payments via Debit/Credit cards, Online Bank Transfers, PayNow or Cheques. We prefer either PayNow or local Debit/Credit cards. Please note that there is a minimum $10 donation for those donating via Debit/Credit cards due to the payment processing fees we incur.
Yes, you can! Simply choose the “Company / Organization” option to do so.

Tip: Have your company’s Unique Entity Number (UEN) at hand for a more seamless donation and tax deduction process.

Yes you can make a donation in honour of someone special by simply choosing the “On Behalf of” option to do so. You can choose to let them know by sharing their email and a message for them, we will then send an email to notify them.

However do note that tax deductions will still be made in your name and we will still refer to you if we have any questions or updates about your donation.

Your donations will go towards HealthServe’s general fund to support our operations and services to help every migrant worker live a life of dignity in Singapore. For more information about our clinics, centres and services, please read our Annual Reports or go to our About Us page.

Donation Disclaimer: Donations are gratefully received and non-refundable, with the understanding that HealthServe has complete discretion and control over the use of all donated funds.

As there are Debit/Credit card processing and transactional fees, we request donors to donate a minimum of $10 for Debit/Credit card payments. For donations lower than $10, we encourage you to use PayNow or Online Bank Transfer.

You can view your recurring donation details by going to the tab ‘Card Payments and Recurring Donations’.

You will be billed accordingly on the same date you made the payment on from the first donation. An email notification will be sent every time a deduction is made.

Example: If you made the donation on 2nd January for a monthly recurring donation, this will be your subscription date. Your next billing date will be deducted from your default card on 2nd February. If the deduction is unsuccessful, you will receive an email notification to update your payment information. A total of 3 deduction attempts will be made (1 day, 3 days and 7 days after the previous attempt). Your subscription will be automatically cancelled if the third deduction attempt is unsuccessful.

You can log into your account dashboard to cancel your recurring donation or email us at [email protected] if you need further assistance!

No, we do not store your credit card details. Credit/debit card transactions and information are handled by Stripe.

Stripe typically validates card information when it is saved. As a result of this process, customers may see a temporary authorization for a small charge in their local currency on their statement. 

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. 

We welcome questions to learn more about what we do at HealthServe! Email us at [email protected] and one of our team members will be in touch with you shortly. You can also reach out to us at wa.me/+6531384788

You can sign up to our mailing list by going to your dashboard and subscribing or checking the box to receive updates from us as you go make a donation on our online portal. You can also follow us on social media – Facebook, Instagram, TikTok, Twitter, YouTube or LinkedIn!

Tax Deductions

All residents living in Singapore or Singapore-registered companies will qualify for tax deductions if you provide your relevant details.

Please note that anonymous donations do not qualify for tax deductions.

We would need your first name and last name, tax reference numbers [i.e.: valid NRIC or Foreign Identification Number (FIN), or your company’s Unique Entity Number (UEN). Please provide a contact number or mailing address so we are able to follow up with a receipt if requested.

You do not need to make a claim for tax deduction when filing your income tax return. The details of your donation will be given to the Inland Revenue Authority of Singapore (IRAS) and the tax deduction granted will be reflected automatically in your tax bill.

If you have any further questions, please email us at [email protected]

You will receive a confirmation email of your donation and can request through the form for a tax deduction receipt if your donation is $50 or more and you require a receipt.

The tax deduction receipt will be sent to the registered email – this might take up to 2 working days.

For anonymous donors, we will unfortunately not be able to issue donation receipts for PayNow, Cheque or Bank Transfers as we do not track your contact details.

Your donation will be automatically included if you have provided your full name/company name and NRIC/FIN/UEN to us. Please ensure your details are correct. Donations receipts are no longer required for tax deductions on your donations, but if your donation is $50 or more and you require a receipt, you can request it through our form when you make a donation – this might take up to 2 working days.

Qualifying donations will be automatically included in your tax assessment. The Inland Revenue Authority of Singapore (IRAS) no longer accepts claims for tax deduction based on donation receipts.

All donations to HealthServe are 250% tax deductible.
All outright cash donations will receive from IRAS 2.5 times the value in tax deductions.