Frequently Asked Questions
Is HealthServe an IPC registered charity?
Yes we are – All donations to HealthServe are 250% tax deductible if the relevant details are provided. This means that donors are able to claim tax relief from their assessable income based on the amount donated. Currently for tax-paying individuals, every $1 in cash donation to us lowers your assessable income by $2.50!
How do I donate?
Thank you for making a difference to the migrant workers community! You can start your donation journey with us at HealthServe with an existing Facebook account, Google account or a valid email address – this is required for us to be able to verify your contact details for tax deductible donations or to send you important information about your donation.
You can also choose to donate anonymously. No contact details will be collected if you choose to donate as an anonymous donor but you will not be able to qualify for tax deductions.
What is a anonymous donation?
We do not collect any personal or contact details for anonymous donations and it will not be tax deductible.
I don’t have a Facebook or Google account – How do I donate?
You can choose to input your email address and a code will be sent to verify your email to help you complete your donation. We do not require you to input a password.
Why do you need me to verify through Facebook/Google/email?
What types of payment methods do HealthServe accept?
We accept payments via Debit/Credit cards, Online Bank Transfers, PayNow or Cheques. We prefer either local Debit/Credit cards or PayNow. Please note that there is a minimum $10 donation for those donating via Debit/Credit cards due to the payment processing fees we incur.
Can my company make a donation?
Yes, you can! Simply choose the “Company / Organization” option to do so. All Singapore registered companies can qualify for a tax deduction if you provide your details including your company’s Unique Entity Number (UEN).
Can I donate on behalf of someone?
Yes you can make a donation in honour of someone special by simply choosing the “On Behalf of” option to do so. You can choose to let them know by sharing their email and a message for them, we will then send an email to notify them.
However do note that tax deductions will still be made in your name and we will still refer to you if we have any questions or updates about your donation.
I don’t live in Singapore. Can I still donate to HealthServe?
Yes, you can! This can be done via our online channel with your Debit/Credit cards or through Online Bank Transfers. You may incur additional fees for overseas bank transfers. However if you are not a Singapore resident and tax-paying individual, you are not entitled to receive tax deductions from your donation.
Where do my donations go to?
Your donations will go towards HealthServe’s general fund to support our operations and services to help migrant workers to live a life of dignity in Singapore. For more information about our clinics, centres and services, please read our Annual Reports or go to our About Us page.
Are my donations refundable?
Donations are gratefully received and non-refundable, with the understanding that HealthServe has complete discretion and control over the use of all donated funds.
Why do you have a minimum donation amount for Debit/Credit card payments?
As there are Debit/Credit card processing and transactional fees, we request donors to donate a minimum of $10 for Debit/Credit card payments. For donations lower than $10, we encourage you to use PayNow or Online Bank Transfer.
I still have questions on donating to HealthServe. Who should I contact?
We welcome questions to learn more about what we do at HealthServe! Email us at [email protected] and one of our team members will be in touch with you shortly.