Frequently Asked Questions
Thank you for your commitment to making a difference to the migrant workers community! You can make monthly, half yearly or annually recurring donations via the Debit/Credit Card payment mode. Simply choose your preferred duration during the donation process to do so. You will be billed accordingly on the same date you made the payment on from the first donation.
Example: If you made the first recurring payment on the 16th November for monthly donation, we will deduct the chosen amount on the 16th of every month.
Please note that automated recurring donations are not available for anonymous donors.
As there are Credit/Debit card processing and transactional fees, we request donors to donate a minimum of $10.
You will be billed accordingly on the same date you made the payment on from the first donation. An email notification will be sent every time a deduction is made.
Example: If you made the donation on 2nd January for a monthly recurring donation, this will be your subscription date. Your next billing date will be deducted from your default card on 2nd February. If the deduction is unsuccessful, you will receive an email notification to update your payment information. A total of 3 deduction attempts will be made (1 day, 3 days and 7 days after the previous attempt). Your subscription will be automatically cancelled if the third deduction attempt is unsuccessful.
You can log into your account dashboard to cancel your recurring donation or email us at [email protected] if you need further assistance!
Your recurring donation will be automatically included if you have provided your full name/company name and NRIC/FIN/UEN to us when you submitted the form to start your subscription.